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Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse. Our warehouse is currently located in Virginia.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits related to ordering errors usually take 7-10 business days. Credits for returned items are issued in the form of a check within 30 days of receipt of the item in its original condition. Please see our Return Policy for more information.
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).